NexHome is committed to providing
quality services to you and this policy outlines our ongoing obligations
to you in respect of how we manage your Personal Information. We have
adopted the Australian Privacy Principles (APPs) contained in the
Privacy Act 1988 (Cth) (the Privacy Act). The Australian Privacy
Principles (APPs) govern the way in which we collect, use, disclose,
store, secure and dispose of your Personal Information. A copy of the
Australian Privacy Principles may be obtained from the website of The
Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that
identifies an individual. Examples of Personal Information we collect
includes but is not limited to: names, addresses, email addresses, phone
and facsimile numbers. This Personal Information is obtained in many
ways including interviews, correspondence, by telephone and facsimile,
by email, via our website www.nex-home.com.au, from your website, from
media and publications, from other publicly available sources, from
cookies and from third parties.
We do not guarantee that your information is safe if you enter your
information into any links on our website. We do not guarantee the
Privacy Policy or security of any third parties or their websites that
we are authorised to release your information to. We collect your
Personal Information for the primary purpose of providing our services
to you, providing information to you on our services and providing
marketing information to you in the future.
We may also use your Personal Information for secondary purposes
closely related to the primary purpose in circumstances where you would
reasonably expect such use or disclosure. You may unsubscribe from our
mailing/marketing lists at any time by contacting us in writing. When we
collect Personal Information we will, where appropriate and where
possible, explain to you why we are collecting the information and how
we plan to use it.
Third Parties
Where reasonable and practicable to do so, we will collect your
Personal Information only from you. However, in some circumstances we
may be provided with information by third parties. In such a case we
will take reasonable steps to ensure that you are made aware of the
information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed by us to third parties in a number of circumstances which includes the following:
- Third parties where you consent to the use or disclosure of your Personal Information; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably
protects it from misuse and loss and from unauthorised access,
modification or disclosure. All websites, our own and 3rd party, have
256bit Encryption and can only be accessed by authorised users using 2FA
(2 Factor Authentication) where possible. The websites we use are as
follows: Our website nex-home.com.au, typeform.com, pipedrive.com and
pandadoc.com.
When your Personal Information is no longer needed for the purpose
for which it was obtained, we will take reasonable steps to destroy or
permanently de-identify your Personal Information. However, most of the
Personal Information is or will be stored in client files which will be
kept by us for a minimum of 7 years. We will keep electronic records for
the 7 year period and once this period has expired we will ensure
secure destruction of all information. If you request that we delete
your Personal Information we will do so and delete all information from
our systems and servers within 7 days of the date you request the
deletion.
Access to your Personal Information
You may access the Personal Information we hold about you and
to update and/or correct it, subject to certain exceptions. If you wish
to access your Personal Information, please contact us in
writing. NexHome will not charge any fee for your
access request. In order to protect your Personal Information we may
require identification from you before releasing the requested
information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to
date. You should take reasonable steps to make sure that your Personal
Information is accurate, complete and up-to-date. If you find that the
information we have is not up to date or is inaccurate, please advise us
as soon as practicable so we can update our records and ensure we can
continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy
please contact us at: privacy@nex-home.com.au or by writing to us at 3/15 Lawrence Drive, Nerang, QLD 4211.
